Fuse AI · AI in the ResalePortal

Your margin is leaking away.
Often exactly where
you're not looking.

Want to be the first to know what's coming?

See Fuse AI in action

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Questions in plain language

No dashboard, no report, no export. You ask your question and get an answer straight away.

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Through the tool you already use

Connect your own Copilot, ChatGPT or Claude, or work directly in the portal. No extra system.

The silent margin leak

AI in the ResalePortal for ICT resellers, MSPs and telecom companies.

ICT resellers, MSPs and telecom companies are growing fast. But between the supplier invoice and the customer invoice sits a chain of integrations, checks and changes. As you grow, that chain costs more and more time and more and more margin.

A large part of that time goes into something small. A question about an invoice or a customer configuration, and you don't immediately know the answer. Log in, search, filter. By the time you have the answer, the moment has passed.

ResalePartners has connected 110+ integrations in one platform for ten years.
With Fuse AI we take the next step: from data you collect to data that works for you. Billing becomes management information. And that is possible today, with Fuse AI Chat, Insight and Connector.

Customer A · upsell opportunity

Customer C · margin ↑

Customer B · churn risk

Fuse AI Chat is already here

No more tickets.
Just ask.

Friday, 17:05. A customer calls about a discrepancy on their invoice. Normally that means: create a ticket, wait until Monday, and a customer who stays unhappy in the meantime. With Fuse AI Chat you ask the question yourself, right in the portal. A substantiated answer, in seconds. Solved before the weekend even starts.
Fuse AI Chat is the assistant that already works in your portal. A question about an invoice, subscription or customer configuration? Just ask.

Answers portal questions, always with substantiation
Connected to your knowledge base, including open and historical tickets
Available 24/7. Nothing to activate, nothing to install
Included in every plan

Examples you can already ask:
“How do I change the VAT on this invoice?”
“Why isn't this subscription listed?”
“Can I link this ticket to an existing complaint?”

Included in all plans

From your portal to your business

Fuse AI Insight answers questions about your business

You simply ask this now:

Which customer is going to churn this month?
Where is my revenue leaking?
Which customer has the biggest upsell opportunity?

No dashboard. No export. No month-end close. Just ask and get an answer.

Which customers are at risk of churning this month?

3 customers: Customer A, Customer B and Customer C. Customer B has had no changes for 30 days.

Where do I make the most margin?

On your security bundles: 41% margin on average. Telephony lags behind at 12%.

Two worlds, now connected

Your AI and your data now work together.

You already use AI. For emails, quotes, summaries. ChatGPT, Claude or Copilot are simply part of it. But your most valuable data your billing, your customers, your margins lived in another world: in the portal, apart from the AI you use every day.

The adoption is there. The data is there. And with Fuse AI Connector you now connect your own AI tool directly to your portal data.

ResalePortal

read-only · your data stays yours

✦

ChatGPTClaudeCopilot

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From your own tool

Which customers are at risk of leaving? Where do I make the most margin? Just ask, get an instant answer.

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Secure and read-only

You retrieve insights, but nothing is changed without your confirmation. Your data stays in your own environment.

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No lock-in

Your choice of AI tool, your working environment. We provide the connection, not the dependency.

Your data works for you

Alongside Fuse AI Chat, Fuse AI has two modules that turn your billing data into management information: Insight for those who want to do everything in the portal, Connector for those already using their own AI tool. Both available to all partners.

Fuse AI Insight

Business insight. No detours.

For partners without their own AI tool: everything happens inside the ResalePortal.

Activate it in your portal

One click on the Fuse AI page in your portal. Nothing to install, no technical knowledge required.

Ask your question in plain language

Type your question the way you'd ask a colleague, or pick one of the ready-made starter questions.

An instant answer from your own data

Insight gathers the right data itself and gives you an instant answer, with the reasoning behind it.

How it works under the hood

Insight decides for itself which data from your portal best answers the question. You don't need to know which report something is in.
Is your question open to interpretation? Then Insight first asks a clarifying question back, so the answer matches what you mean.
Every answer comes with its reasoning: you can see which data the answer is based on.
If something can't be answered reliably, Insight says so honestly, instead of guessing.
You can use the results straight away as a list or export them to work on further.

Ask questions like these, for example

Why is my purchasing going up but not my sales?

Which services earn me the highest margin?

Which customers have the highest churn risk?

How can I increase my revenue and margin?

Where are my cross- and upsell opportunities?

One question. An instant answer. Based on your own data.

Fuse AI Connector

Your AI. Your data. Your answers.

For partners already working with ChatGPT, Claude or Copilot: ask the same questions from your own workspace.

Activate it in your portal

One click on the Fuse AI page in your portal, and the connection for your environment is ready.

Connect your own AI tool

Connect your ChatGPT, Claude or Copilot using the step-by-step plan in the manual. Live in three minutes.

Ask from your own tool

Just ask your questions in your own AI environment, without opening the portal. Anytime, anywhere.

How it works under the hood

Your AI tool gets a direct, secure connection to your portal data and selects the right data itself for every question.
You decide for yourself which overviews and data are available through the connection, on the settings page in your portal.
The connection is read-only: your AI can read and analyse, but cannot change anything in your records.
Your data stays in your own environment and the connection works everywhere your AI tool works, including on the go.
Combine your portal data with everything your AI tool already does: drafting emails, running analyses, summarising reports.

Example in your own AI tool

Which contracts expire in the next 90 days, sorted by revenue?

14 contracts expire within 90 days. The top five by monthly revenue: [client A] ... Shall I turn this into a call list?Source: contract overview from your ResalePortal

Yes, and add the expiry date.

Done. Your call list with the five largest contracts, revenue and expiry date is ready to export.

Insight or Connector?

Choose Fuse AI Insight

If you don't use your own AI tool and want to do everything in one place. You ask your questions directly in the ResalePortal and get your answers there too.

Choose Fuse AI Connector

If ChatGPT, Claude or Copilot are already part of your working day. You connect your portal data to your own tool and keep a single workspace.

Same data, same questions. You can always switch or use both, for example Insight for your back office and Connector for yourself.

Smarter working starts here.

Frequently asked questions.

Is ResalePartners a billing platform with AI?

Yes. ResalePartners combines ten years of billing automation with Fuse AI, the AI layer in the ResalePortal. Fuse AI Chat is the first visible part of it.

What is Fuse AI?

Fuse AI is the AI layer that ResalePartners is adding to the ResalePortal step by step, so partners can ask questions about their customer and billing data in plain language.

Is Fuse AI Chat already available?

Yes. Fuse AI Chat is included in every ResalePartners plan and answers questions about invoices, subscriptions and configurations right in the portal.

Can I use AI to ask questions about my portal?

Yes. With Fuse AI Chat you ask questions about your portal data, and with Fuse AI Insight you ask business questions about churn, margin and opportunities, directly in the ResalePortal. Both work in plain language, without dashboards or exports.

Does Fuse AI work with ChatGPT, Copilot or Claude?

Yes. With Fuse AI Connector you connect your own ChatGPT, Claude or Copilot directly to your portal data and ask your questions from your own workspace, without opening the portal.

When are the next parts of Fuse AI coming?

Fuse AI Chat, Insight and Connector are already here: Chat is included in every package, and you activate Insight and Connector yourself whenever you're ready. We keep expanding Fuse AI step by step.

Do I need my own AI tool?

No. With Fuse AI Insight everything works directly in the ResalePortal. If you do have your own ChatGPT, Claude or Copilot, Fuse AI Connector is the logical choice.

Can the AI change anything in my records?

No. Both Insight and Connector are read-only: the AI can read and analyse data, but cannot change anything.

Which data can the AI see?

Only the data from your own environment. With Connector you also decide for yourself, on the settings page in your portal, which overviews are available through the connection.