From order to accounting

Connecting Request Tracker with ResalePartners is so easy!

Integrate and connect Request Tracker and manage all your tickets from within ResalePartners. Give employees and customers visibility into tickets, and process and display updates. Your employees and customers can easily see an overview of every ticket created in the Portal. Quickly review what is still open or recently closed, and sort and filter the results.

Since 2001, Best Practical Solutions has helped organisations worldwide with enterprise support, development and training services for Request Tracker users of every size. Whether through our SaaS cloud solution or via on-premise deployments, we offer the flexibility of open-source technology combined with expert support and resources. Our core focus is the continuous development of RT to meet our customers' needs and to keep it reliable, secure and innovative.

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What can the Request Tracker integration do?

Ticketing features:

Create and update customers automatically in ResalePartners

From now on, you only need to create customers in one place. Thanks to the integration with Request Tracker, customers are created and updated in ResalePartners straight away. Where available, we also update the customer details in your accounting package at the same time.

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Add costs from a ticket to the invoice

When costs need to be passed on to the customer after approval, ResalePartners can pull that information from Request Tracker and add it to the customer's invoice. This gives you one uniform process and invoice for your customer.

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Show all open and closed tickets in ResalePartners

Customers can quickly and easily view tickets to check their status. They can also look back, search the results, and sort and filter by ticket number, subject, status and relevant dates such as when the ticket was created. Customers with questions about costs from, for example, a ticket can therefore look up the related communication straight away.

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