From order to accounting

Connecting ServiceNow with ResalePartners is so easy!

Achieve full automation from ServiceNow to ResalePartners. We synchronise your customers, tickets, subscriptions, SLAs and accounts receivable data to our platform in real time. Combine the power of your PSA tool with our ecosystem. We make sure the customer receives a single invoice listing all your services, hardware, service contracts, support and project costs.

We offer a platform for a fast-changing world, built to optimise processes, make work more intuitive and create new value.

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What can the ServiceNow integration do?

PSA features:

Create and update customers automatically in ResalePartners

From now on, you only need to create customers in one place. Thanks to the integration with ServiceNow, customers are created and updated in ResalePartners straight away. Where available, we also update the customer details in your accounting package at the same time.

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Add costs from a ticket, project or support to the invoice

When costs need to be passed on to the customer after approval, ResalePartners can pull that information from ServiceNow and add it to the customer's invoice. This gives you one uniform process and invoice for your customer.

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Show all open and closed tickets in ResalePartners

Customers can quickly and easily view tickets to check their status. They can also look back, search the results, and sort and filter by ticket number, subject, status and relevant dates such as when the ticket was created. Customers with questions about costs from, for example, a ticket can therefore look up the related communication straight away.

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Process service contracts on the customer's invoice

With the integration between ServiceNow and ResalePartners, you make sure your customer receives a single invoice listing all your services and contracts, such as those for service and support. This ensures that every cost is billed correctly, with minimal impact on the workflow for your service or finance teams.

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